Returns & Exchanges

At Centellian24, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return or exchange unopened products within 30 days of delivery.

1

Initiate Request

Contact our customer support team or log into your account to submit a return request with your order number and reason for return.

2

Prepare Package

Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing